VIF
Cancellation and Refund Policy
Last updated: September 25, 2026
This policy applies to purchases of VIF services made online and to the deferred billing of VIF PAY-AS-YOU-GO.
1. Offers paid before the event
For VIF offers paid before the event, a voluntary refund request may be submitted within 24 hours of purchase.
To be eligible under this voluntary policy, both of the following conditions must be met:
- the purchased event must not have been used yet;
- no participant must have accessed the event.
2. Event already used and VIF PAY-AS-YOU-GO
Once an event has been used or at least one participant has accessed it, no refund is granted for a simple change of mind. For VIF PAY-AS-YOU-GO, no payment is required before use; after the event, billing is based on the number of billable active participants at the accepted unit price.
3. Duplicate purchase or billing error
If you notice a duplicate purchase, an incorrect amount, or another billing issue, contact VIF so that the transaction can be reviewed.
4. Significant technical issue
If a significant failure attributable to VIF prevents the normal use of a paid service, contact us as soon as possible.
The situation will be reviewed to determine the appropriate solution based on the circumstances and applicable rights.
5. How to request a refund
The request must be sent to:
If possible, include:
- your name;
- the email address used for the purchase;
- the event name;
- the purchase date or, for VIF PAY-AS-YOU-GO, the payment date;
- the reason for the request.
6. Rights provided by law
This policy describes VIF’s voluntary commercial policy. It does not limit or replace any rights or remedies a consumer may have under applicable laws.
7. Contact information
Abel Boris
Email: Boristahaservices@gmail.com
Also see the VIF Terms of Sale and Use .